Sure - the ARS upgrade is a piece of cake compared to the ITSM upgrade. You should be able to do that on your current servers with no real problems, but do test it first to ensure that it doesn't break anything. And read up on the KBs, too.
Rick On 7/31/07, Luttmann, Michael W CTR USA <[EMAIL PROTECTED]> wrote: > > Classification: UNCLASSIFIED > Caveats: NONE > > Just wondering... Since I'm investigating such an upgrade - oops, > "migration" - for my employer, is it possible and/or recommended to > upgrade the ARS portion to 7.x and defer the ITSM migration to another > time? I want to take advantage of advanced Admin functions without > trying the ITSM part until I get an assistant. > > Also in consideration is that one year after my predecessor did a 5.x - > 6.x ITSM upgrade, I'm still cleaning up their system. > > Mike L. > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Candace DeCou > Sent: Friday, July 20, 2007 4:35 PM > To: [email protected] > Subject: Re: ITSM 7 - Upgrade advice? > > ** > > Oh absolutely Rick -I agree with you 100%. I've been > administrating/configuring (and doing other things ala Remedy) for about > 10 years and I installed the 7.x ITSM suite in all its gory...I mean > glory, took one look, couldn't figure out how to make myself Admin and > said -oooooops, now I need training. Had to scramble to discover the > APP-Admin user, couldn't determine easily what licenses to apply for > users, apps - oh my...it was a mess. Lucky for me they put the project > on hold. And I had previously sailed through an entire upgrade of > full-ITSM from 5.0 to 6.0 without hardly breaking a sweat and managing > it as a one-woman show from beginning to end. > > Hmmmm, now where did you guys say that info on MS Service Suite was? > > LOL - Have a grand weekend all > > :-) > > Candace > > > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook > Sent: Thursday, July 19, 2007 9:53 AM > To: [email protected] > Subject: Re: ITSM 7 - Upgrade advice? > > > > ** > > Julie, that is one big project you're undertaking. I don't know what > your exposure to the ITSM 7 suite is, but if that and/or ITIL are pretty > foreign to you, I would definitely recommend getting some help, at least > to get things set up and running. The main reason is that only BMC and > its consulting partners can take the class that shows how to install and > configure the ITSM 7 applications, and it isn't something that even an > experienced Remedy developer would be able to easily do on one's own. > > > > There are some good posts on ITSM 7 from some guys and gals who've been > there - you can search the archives from any number of places, including > www.arslist.org, though some find other front-ends easier to use. > > > > Rick > > > On 7/19/07, Julie L Kanakanui JLKANAKA <[EMAIL PROTECTED]> wrote: > > > ** > We are starting to plan our upgrade from 6.3 to 7.x. (as well > corresponding ARS and CMDB upgrades, and, to make things interesting, a > move from Oracle db to SQL). > > I know there are a lot of posts here with questions/answers/advice. Was > wondering if anyone had suggestion on how best to peruse those? > > And/or I am also looking at BMC support site and have found some > webcasts as well as WBT's that look interesting, so if there any > suggestions on other good information on that site, that would be > welcome. > > One thing we are trying to determine sooner than later is whether we > will need consultant assistance with this or if we can do most on own (1 > admin with 2 yrs of experience, 1 new one). > > Thank you, > > Julie _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
