Are you sure the AL is running for the user.  You say you went in and
tested it, but your permissions may be different than the user's.
Also... Does the user have permissions to create record in the second
form?

Fred

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chanan Berler
Sent: Wednesday, August 01, 2007 8:46 AM
To: [email protected]
Subject: Re: Mid-tier not creating a record

Anyone here...still looking for answers.
thanks
Chanan


Chanan Berler wrote:
> 
> Hi All,
> 
> I have got a user that opens a remedy web page. When the user sets a 
> field to Yes and press the Send and AL is working for create a record 
> on a specific form.
> 
> I know the AL is running, since i added a dummy message, refreshed the

> cache and went to same page and press the Send button (with the field 
> set to Yes). a dummy message did appear (means the AL was run) but no 
> record was created on that form.
> 
> Q: can anyone know why the AL didn't create a record as is should?
> I used the Push field with criteria set to 1 = 2 means it will always 
> tries to create a new record. Still no record is created.
> 
> thanks
> Chanan
> 

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