You probably need to review the BMC documents about plugins behind a VIP or firewall without a portmapper. "Using a Hardware Load Balancer with BMC Remedy Action Request System 7.0" page 9, and others that I can't find at the moment.
Here's an example of some lines from one of our ar.conf's (this one from a server group, but relevant since we don't use portmapper either) Plugin-Port: 9000 Register-With-Portmapper: F TCD-Specific-Port: 8639 Server-Plugin-Alias: ARSYS.ARDBC.CONFIGFILE ARSYS.ARDBC.CONFIGFILE ksms562:9000 Server-Plugin-Alias: ARSYS.ARDBC.LDAP ARSYS.ARDBC.LDAP ksms562:9000 Server-Plugin-Alias: ARSYS.ARDBC.PREVIEW ARSYS.ARDBC.PREVIEW ksms562:9000 Server-Plugin-Alias: ARSYS.AREA.LDAP ARSYS.AREA.LDAP ksms562:9000 Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE ksms562:9000 Server-Plugin-Alias: BMC.ARF.CMDBCONSOLE BMC.ARF.CMDBCONSOLE ksms562:9000 Server-Plugin-Alias: REMEDY.ARDBC.APPQUERY REMEDY.ARDBC.APPQUERY ksms562:9000 Server-Plugin-Alias: REMEDY.ARDBC.FLASHBOARD.FORM REMEDY.ARDBC.FLASHBOARD.FORM ksms562:9000 Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION REMEDY.ARDBC.SERVER.ADMINISTRATION ksms562:9000 Server-Plugin-Alias: REMEDY.ARF.CAI REMEDY.ARF.CAI ksms562:9000 Server-Plugin-Alias: REMEDY.ARF.CBDATA REMEDY.ARF.CBDATA ksms562:9000 Server-Plugin-Alias: REMEDY.ARF.OMFOBJIE REMEDY.ARF.OMFOBJIE ksms562:9000 Server-Plugin-Alias: REMEDY.ARF.SLASETUP REMEDY.ARF.SLASETUP ksms562:9000 You may not need the alias lines, but you certainly need the Plugin-Port. hth, tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Mike Chepaykin <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 08/06/2007 10:12 AM Please respond to [email protected] To [email protected] cc Subject RPC: Unable to receive Hello listers. ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : bmcstage : RPC: Rpcbind failure - RPC: Unable to receive This is what I got in RUT when I move my ARS server behind the firewall, uncheck "Register with portmapper", assign static TCP port and shutdown remedy portmapper service. And restart my windows box of course - a shut in a head 8). This error appears only in Problem Management Console on window open. Other consoles - incident, asset, cmdb - appear without any errors. No errors in arerror, armonitor, arplugin logs and no errors on client side logs too. When I change environment back (no firewall restrictions at all) and move to portmapper - everything is fine again. Why (and which?) plugin try to register himself in portmapper? Or maybe the cause is something else? windows2003, mssql2000, ars7.0.1p2, ITSM 7.0.2 -- Mike Chepaykin _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
