Why not create a computed group containing all of the support groups, and grant your managers access to that one group? That would take care of the 255 char issue, wouldn't it?
Rick On 8/8/07, Dustin Udy <[EMAIL PROTECTED]> wrote: > > Rick, > That is what I have done. The problem I had with that, is you are > limited on the amount of characters allowed in Group list field, 255 I > believe. Thanks for your suggestion though. > > > Dustin Udy > Office of Information Technology > University of Utah > (801)581-3450 > [EMAIL PROTECTED] > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook > Sent: Tuesday, August 07, 2007 3:42 PM > To: [email protected] > Subject: Re: Product Catalog > > ** > Or, you could grant the users membership to the groups, give them the > appropriate permissions, and mark them as unavailable in the groups (so > that assignments and notifications don't happen). This is commonly done > for managers. > > Rick > > On 8/7/07, Dustin Udy <[EMAIL PROTECTED]> wrote: > > I am wondering if someone could help me with something. > I have a handful of users that need to monitor all of the > Incidents that > come into the system for all of our groups. Is there a way I can > set > them up so they can monitor the Incidents from the Management > tab > without them needing to be a member of all of the groups? I am > using > ITSM 7. > > Thanks, > > Dustin Udy > Office of Information Technology > University of Utah > (801)581-3450 > [EMAIL PROTECTED] > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
