WTF...
I've tried configuring a fairly straightforward notification using the email
method, and now it's actually *crashing* the server process?!? Ummm... it
CAN'T really be this finicky... CAN IT?
Wed Aug 08 13:49:45 2007 390603 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Wed Aug 08 13:49:45 2007 0xc0000005
Wed Aug 08 13:49:45 2007 390603 : AR System server terminated -- fatal
error encountered (ARNOTE 21)
Wed Aug 08 13:49:46 2007 390603 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Wed Aug 08 13:49:46 2007
Timestamp: Wed Aug 08 2007 13:49:47.2030
Thread Id: 3328
Version: 7.0.01 patch 001 200701111654 Jan 11 2007 20:15:38
ServerName: VM-RMDYSANDBOX
Database: SQL -- SQL Server
Hardware: Intel Pentium
OS: Windows NT 5.2
RPC Id: 385
RPC Call: 10003
RPC Queue: 390603
Protocol Version: 0
Client IP Address:
Form: HPD:Help Desk
Logging On: Alert API Escalation SQL User Thread
Code: c0000005
Operation: read
Access Addr: 0x0
Stack Begin:
Addr: 006E3FFD
Addr: 00000001
Stack End
has *anyone* had anything similar happen?
I don't know where I would turn without this list.
Thanks.
On 8/7/07, Roger Justice <[EMAIL PROTECTED]> wrote:
>
> ** The request ID and the Incident ID are created differently in ITSM 7
> and can be different numbers. If you are not sending a URL use the Incident
> ID if you are sending a URL you will need to include the Request ID.
>
>
> -----Original Message-----
> From: Lateralus <[EMAIL PROTECTED]>
> To: [email protected]
> Sent: Tue, 7 Aug 2007 3:42 pm
> Subject: HelpDesk escalations
>
> ** Hi Everyone,
>
> I'm new to the list, and a have a quick (and probably stupid) question:
>
> I've attempted to create a simple escalation for the Helpdesk form that
> sends a notification whenever the Estimated Resolution Date is blown. I
> believe I've got it working, but when the alert goes out... the Request ID
> doesn't actually match the Incident ID? Can anyone help me understand the
> difference here? What am I missing? I don't see any relation within the
> Incident to the Request ID listed on the alert.
>
> Thanks,
>
> Scott Olsen
>
>
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