Hi Peter
Isn't ITSM 7 a series of deployable applications? I haven't worked much with deployable apps, but I think the way permissions are set up is different. Take a look at the Form-App-Objects guide and look up the information about deployable applications and permissions. Roles and deployable applications When assigning permissions for deployable applications, roles are used instead of groups I haven't had to do this, but I think you need to create a new Role linked to the appropriate Application (in the Roles form), map permission groups to your Roles, then you can add this Role on the permissions tab to the objects you want. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application See the <http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Thursday, August 09, 2007 12:09 PM To: [email protected] Subject: Re: Permissioning a group to a field on the Help Desk form in ITSM 7.X That was the way it worked I know with ARS 6.3 and it worked fine for all ITSM 5.6 forms and fields but for some reason we cant get it to work with the HPD:Help Desk form that came packaged with ITSM 7.X (maybe its a system bug introduced by ITSM patch 005?). It works fine if you create a test Regular form and then try to permission a field on the test Regular form to a group that has Group Type "Change" set. Not sure if anyone else has ITSM 7.X patch 005 installed yet on their environment but if they do, can you change a Support Group (any group that in their system does not have it set) to Group Type "Change" and then pick the group as having the permission to a field on HPD:Help Desk? Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
