What patch level of the app has _this_ bug still in it? Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Thursday, August 09, 2007 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: Licenses not applying through people form RESOLVED That was it Roger. Thanks for your help on this! The filter CTM:PPG:Add_100_ChkLicenseFixed was incorrectly counting the number of fixed licenses in use. -Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Tuesday, August 07, 2007 5:17 PM To: arslist@ARSLIST.ORG Subject: ?*? Re: Licenses not applying through people form ** There was a error on a filter that counts licenses. Capture a log and review the filters that check for fixed licenses and you will see the qualification is not including fixed as it should. -----Original Message----- From: Gayford, Matthew C. <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tue, 7 Aug 2007 3:54 pm Subject: Licenses not applying through people form ** I'm just wondering if anyone has had a similar problem- When I try to assign fixed Incident Management licenses via the people form, I get an error that says "Unable to assign Fixed license. All Fixed licenses (8) for 'Incident Mgmt/Service Desk' have been assigned." However, if I go to the user form and add BMC:Incident Mgmt User Fixed to the application license field, it works fine and I get the note that "the following application fixed licenses have been granted BMC:Incident Mgmt 5/8." It seems like the people form isn't seeing that we have licenses available. Has anyone seen this before? ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 -Matt Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 __20060125_______________________This posting was submitted with HTML in it___ _____ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com <http://www.aol.com?ncid=AOLAOF00020000000437> . __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
