John, I appreciate your input. I've also sent this to Remedy Support. Maybe they will have some ideas. To answer your specific questions:
"Are the permissions for the active link correct?" They all have "Public" permissions, and I am the Administrator. "Are you sure the AL is tied to that button?" I've checked it again and again, plus the "Related Workflow" for the button lists the field. "You mentioned a Delete. Is it possible that there is no record for the new AL to work against?" I launch the IT:Authorization entry by clicking on the row in the table in the parent form, and it displays, so there has to be an underlying record. "Are you getting any errors during the process?" No "Is there a Run If condition in your new active link that a preceding AL is causing to fail?" There are Run If conditions. It should pass these conditions, but even if it didn't the log would say "Failed qualification." But the link doesn't appear in the log at all. "Did you log out and log back into the WUT so as to refresh the user connection?" Yes, I shut it down yesterday afternoon and re-launched it this morning, but the same thing happens. Thanks again for your questions. It is always good to check details because I might be overlooking something obvious. Dwayne Martin ---- Original message ---- >Date: Thu, 9 Aug 2007 10:27:25 -0400 >From: "Reiser, John J" <[EMAIL PROTECTED]> >Subject: Re: Cant find cache for form >To: [email protected] > >Dwayne, > >I am at a loss as to your problem. >Are the permissions for the active link correct? >Are you sure the AL is tied to that button? >You mentioned a Delete. Is it possible that there is no record for the >new AL to work against? Are you getting any errors during the process? >Is there a Run If condition in your new active link that a preceding AL >is causing to fail? > >Did you log out and log back into the WUT so as to refresh the user >connection? I ask this because you said the Al with the changed name >still shows up in the workflow.log file with the old name. > > >John J. Reiser >Software Development Analyst >Remedy Administrator/Developer >Lockheed Martin - MS2 >The star that burns twice as bright burns half as long. >Pay close attention and be illuminated by its brilliance. - paraphrased >by me > > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin >Sent: Thursday, August 09, 2007 9:03 AM >To: [email protected] >Subject: Re: Cant find cache for form > >I finally got my database resynchronized. > >When I look at Related Workflow for the Delete button, everything looks >correct. I see the newly-created link, and the link that I changed the >name of appears with the new name. > >But when I delete an entry, the newly-created link does not appear in >the log, and the link that I changed the name of still has the old name. >It looks like it is still getting cached somewhere, but I can't figure >out where. (I was hoping that this problem would mysteriously disappear >during the nite.) > >Dwayne Martin > >---- Original message ---- >>Date: Wed, 8 Aug 2007 11:39:06 -0400 >>From: "Reiser, John J" <[EMAIL PROTECTED]> >>Subject: Re: Cant find cache for form >>To: [email protected] >> >>Dwayne, >> >>The Related Workflow entries are pulled from the "search database" >>forms in the ARSystem. >>The most annoying "Doh!" is when I change the name of a workflow >>object and then try to open it( seeing the old name) from the Field >>properties only to be greeted by "That . . . does not exist" error. >>Resync the Search Database ( off hours, of course) and lo and behold we > >>have a new bit of workflow to track. >> >> >>John J. Reiser >>Software Development Analyst >>Remedy Administrator/Developer >>Lockheed Martin - MS2 >>The star that burns twice as bright burns half as long. >>Pay close attention and be illuminated by its brilliance. - paraphrased > >>by me >> >> >>-----Original Message----- >>From: Action Request System discussion list(ARSList) >>[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin >>Sent: Wednesday, August 08, 2007 11:02 AM >>To: [email protected] >>Subject: Re: Cant find cache for form >> >>John, >> >>At your suggestion I am running the Sync right now. Maybe I will see >>something new. >> >>But the active link is based on the same form as all the others, and it > >>executes on the same button, and it hasn't been disabled. How can it >>not be part of the related workflow? >> >>Dwayne >> >>---- Original message ---- >>>Date: Wed, 8 Aug 2007 10:57:14 -0400 >>>From: "Reiser, John J" <[EMAIL PROTECTED]> >>>Subject: Re: Cant find cache for form >>>To: [email protected] >>> >>>Dwayne, >>> >>>Did you do a "Sync Search Database" from the admin tool? >>>That is the only way I know of to find the related workflow to an >>>object. >>> >>> >>>John J. Reiser >>>Software Development Analyst >>>Remedy Administrator/Developer >>>Lockheed Martin - MS2 >>>The star that burns twice as bright burns half as long. >>>Pay close attention and be illuminated by its brilliance. - >>>paraphrased >> >>>by me >>> >>> >>>-----Original Message----- >>>From: Action Request System discussion list(ARSList) >>>[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin >>>Sent: Wednesday, August 08, 2007 10:46 AM >>>To: [email protected] >>>Subject: Cant find cache for form >>> >>>Hello Everyone, >>> >>>I have a series of active links that fire from a button. But one of >>>the new links doesn't show up in the workflow log. I tried changing >>>the name of one of the links that does appear, but the name stays the >>>same in the log. So it must be a caching problem. >>> >>>The form name is "IT:Authorization". I look in "...\AR System\HOME" >>>and see folders like "GNXCallE", and they have been modified recently, > >>>but nothing that starts with "IT". I searched my C drive "ITX" but >>>found nothing. I deleted what cache folders I did find, but my new >>>link >> >>>still doesn't fire, and the name change still doesn't show up in the >>work log. >>> >>>Is there some place else other than "\AR System\HOME" where this form >>>might be getting cached? >>> >>>Is there another explanation for what I am seeing other than caching? >>> >>>(ARS 7.01 patch 1, Linux server, Oracle 10.2 db) >>> >>>Dwayne Martin >>>Computing Support >>>James Madison University >>> >>>______________________________________________________________________ >>>_ >>>_ >>>_______ >>>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>ARSlist:"Where the Answers Are" >>> >>>______________________________________________________________________ >>>_ ________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>ARSlist:"Where the Answers Are" >> >>Dwayne Martin >>Computing Support >>James Madison University >> >>_______________________________________________________________________ >>_ >>_______ >>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>ARSlist:"Where the Answers Are" >> >>_______________________________________________________________________ >>________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>ARSlist:"Where the Answers Are" > >Dwayne Martin >Computing Support >James Madison University > >________________________________________________________________________ >_______ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where >the Answers Are" > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the >Answers Are" Dwayne Martin Computing Support James Madison University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
