I suppose many of you are using the default SRMS (Service Request Management System) version 1.0 (not the 2.0), I mean the Requester Console RQC:SummaryDefinition and RQC:ServiceRequestWizard forms.
Can any share if you are using the option to show a different CTI (options and order) for end-users mapping to real operational catalog CTI? Do you use a different approach? or Do you using the same CTI for Requester Console and Operational Catalog.? I think this helps to translate the very technical details from Operational Catalog and make them easy to understand to end users. Just I think there is missing the option to also map in the Requester Summarys with the Product Catalog CTI to allow config more complex assignment rules, think in a SAP environment. Pedro México _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
