I thought I would just put all my answers into one E-mail so that there
aren't a bunch of separate threads flying around...

> Q: Will the unlicensed AR Server, which presently runs in Evaluation
mode with 3 fixed licensed and a 
> 2000-record limit per table, still be available with v7.1?  

Yes.

> Q: Will we (Remedy developers) now have the ability to run AR Server
(in Evaluation mode) on our own personal computer with the 
> other Remedy applications (Change, Asset, etc) without having to
purchase licenses for the applications?

Licensing policies have not changed.  Purchasing requirements have not
changed.  The same restrictions on license usage will be in place with
AR System 7.1.00 that are in place today.  Licensing is not changing -
only the need for keys.

> If somebody logs in that has a defined float license - but performs no
actions that require a license 
> (say submits their own record) - will a license usage be logged?

License behavior has not change in AR System 7.1.00.  Actions or
situations that consume a license today will continue to consume a
license in AR System 7.1.00.  Only the need for keys has changed in AR
System 7.1.00.  If a license is consumed, it will be logged as such and
appear in your usage report.

> One of the major troubles with MidTier is that it seems to generate
different versions of HTML-Forms for each combination of user groups 

This has been updated in AR System 7.1.00 in pre-fetching.  Each form is
prefetched according to the set of permissions for that form and its
fields. For example, if the administrator selects a form that has 75
fields, the entire form (all 75 fields plus workflow) is cached.  As a
user accesses the form, the Mid-Tier will only grant the user access to
those fields and workflow objects that match the group permissions of
that user - but the original form is not cached a second time as it is
today.  It's a bit more technical than this - but the general answer is
it's better than in AR System 7.0.01.  The final documentation will
explain it better than I probably just did. ;-)

> you will be able to configure a ceiling for each license type, which
is supposed to correspond to the number of licenses you've purchased.

It is correct that administrators may still set a "ceiling" for each
license type.  What was done in keys previously is now controlled by the
administrator.  If the administrator chooses to set a maximum number of
user licenses, for example, AR System will behave just like it does
today.  Licensing is not changing - only the need for keys.  Note that
the maximum does not have to correspond to the number of licenses you've
purchased, although many administrators will find it most convenient to
do so.  This was detailed in the original FAQ.

> I would continue the argument that the recorded values are not
accurate with the way the mid-tier handles floating licenses, 
> e.g., not releasing the token when the user ends the session (i.e.,
closes the browser).

This topic is a bit tangential to the changes made in AR System 7.1.00.
The issue of the Mid-Tier not being able to recognize a session closing
when the user does not logout properly is not addressed in this release
- but the feedback from the customer base has been heard and BMC will
look into the issue further in a future release.  This was the #2 issue
cited in the recently performed survey as a restriction for moving to a
web-client only environment. 


Thanks for the feedback so far!

David J. Easter
Product Line Manager  
AR System - BMC Service Management Business Unit

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