dear listers,
please forgive my misspelling if you feel offended ... it was due to
lots of useless work which led to a frustrating loose of time ...
My problem:
1- users send emails with attachments to
the the AREmail
2- all emails are formatted with shell scripts in order to add the
appropriate template to the incoming email
3- all emails go into the Email messages form with a specific templates
added into the body
4- following the information given by the template (server, form, user,
...) the ARSystem creates an entry into the correct schema/form
5- only attachments are skipped, because incoming emails do not separate
them from the email. The attachments are inline.
6- so I wrote a filter which takes the Uniques Identifier (UI) found in
the Email Messages form and added it to the entry which gets created as
described at point 4- above. This filter uses a set field process to set
my field with a value = (LEFTC,23), because I noticed that on the 30
char used by this string only the 23 firsts one remain the same from one
form to another (Email Messages, Email Attachments and my form).
7- I wrote another filter which takes the UI and checks the Email
Attachments form with this UI. The filter uses a LIKE to check the
MyForm.UI with Email Attachments.UI.
8- upon this check I set the value of Attachment in my form to
EmailAttachment found in the Email Attachments. I also tried with
Attachment name and Attachment Pool. None of these work.
9- but apparently at least my checks work because if I don't use the
emails but instead I go on the web and I try to submit a ticket with
attachment the ticket is created without the attachment. So my guess is
that the checks work fine but I don't take the correct value or field.
Any help ?
Thank you.
Serouche
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