Hi Katherine,
I’m not sure if you ever got this resolved, but Kelly and Christopher
are right. You have to find the SHR:Assignment form and remove the
orphan record from there. You mentioned that you could not find the
form. There are a few possible reasons for this.
1. You are logging into Remedy User via an application Shortcut and
this form is not included in the application. In that case, it may not
appear in your object list. If this is the case, try logging into Remedy
from the Start/Programs Menu.
2. Someone may have defined an Alias on the form view, with a name
other than “SHR:Assignment”. In the Admin Tool, open the
“SHR:Assignment” form, and go to the view properties (Form/Current
View/Properties). From there, click on the “Aliases and Labels” tab,
and see what name is there (if any). Look for that name in the object
list in the User tool.
Once you find the form, I would perform the following Advance Search
using the Group ID that the user belongs to:
'Group ID+' = "<GroupID>"
This should return all members of that group, and you should also see
the orphan record that you need to delete.
HTH
Leonard Neely
Column Technologies, Inc.
-----Original Message-----
From: Katherine Hoffner
Sent: Wed 8/15/2007 1:11 PM
To: [email protected]
Cc:
Subject: Re: Deleting Users
** I tried that also but she isnt even in the system to add her
back. She is completely gone.
On 8/15/07, Candace DeCou < [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]> > wrote:
**
Katharine - if no one else's suggestion works do this -
add her back in as a user and re-add her to the group in config manager,
then use the config manager to delete her. I have had this happen
before also and that works for me.
:)
Candace
_____
From: Action Request System discussion list(ARSList)
[mailto: [email protected] <mailto:[email protected]> ] On Behalf Of
Katherine Hoffner
Sent: Wednesday, August 15, 2007 7:45 AM
To: [email protected] <mailto:[email protected]>
Subject: Deleting Users
**
HI All,
I have a weird issue. I removed a user from a group
that I have. The person is now removed but she still shows up in the
dropdown choices when creating a ticket. I then went back to check to
see if I made a mistake and didnt delete the person. The user is no
longer in the group. I then deleted all the users I have in the group.
I chose the option that said delete all. When I did that everyone was
deleted from the drop down choices when creating the ticket. The person
I am trying to delete still shows up. This person is in no groups. I
am totaly confused as to why this is happening.
--
Katherine
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