Kelly,
Thanks for replying on this.
I viewed the UserToolReadme file again for patch 003 of
7.0.01
Patch 003 does not address the situation, but the text in
the previous patch information area under patch 002 shows below:
SW00257321
Uninstalling the Crystal Reports redistributable files can cause
corruption to Microsoft Office. The only way to recover is to reload the
operating system.
So...my original post below describes the purpose of patch
002 was to disable the uninstall capability of Crystal Reports (as a
work around).
The appearance of the above text in the UserToolReadme file is an
indication the workaround was done.
But...what about the actual fix, i.e., being able to uninstall the
entire User Tool along with the Crystal Reports redistributables.
What is the status of the actual fix is what I am asking about.
I assumed it would be fixed in the new 7.1 release but I could not find
any information discussing this in recent what's new document for
version 7.1.0
Thanks,
Bruce
________________________________
From: Gatewood Kelly [mailto:[EMAIL PROTECTED]
Sent: Wednesday, August 15, 2007 4:24 PM
Subject: Re: Status of Uninstalling Crystal Reports redistributable
files defect
This was fixed in 7.01 patch 3.
Kelly Gatewood
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wilson, Bruce B
Sent: Wednesday, August 15, 2007 14:26
To: [email protected]
Subject: Status of Uninstalling Crystal Reports redistributable files
defect
**
What is the status of the below issue?
The workaround fix for this issue on 7.0.01 Patch 002 was to disable
uninstalling Crystal Reports redistributable files until the formal fix
is put in place.
I don't see any reference of a formal fix in the recent what's new
document for version 7.1.0
The Disposition of the issue is "Verified".
The Resolution of the issue is "Fixed".
Bug Number Description
SW00257321 If you selected the Crystal Reports option when you installed
BMC Remedy User 7.x,
uninstalling BMC Remedy User 7.x might cause Microsoft Office 2003 or
Microsoft Visual
Studio to stop working. (If you did not install Crystal Reports with BMC
Remedy User, this
problem does not occur.) If Microsoft Office 2003 or Microsoft Visual
Studio stops working, the
affected computer must be returned to a restore point that predates the
BMC Remedy User
uninstall or reimaged to repair the corruption.
This issue is caused by the Business Objects Crystal redistributable
that is bundled with BMC
Remedy User. The corruption occurs when the BMC Remedy User uninstaller
calls the
uninstall script of the Crystal MSI. BMC Software is working with
Business Objects to resolve
this issue.
In the short term, this issue will be fixed by disabling the Crystal
Reports uninstaller in the
BMC Remedy Action Request System(r) 7.0.01 Patch 002 BMC Remedy User
uninstall script.
But the problem remains in all previous versions and patches of BMC
Remedy User 7.x. In
addition, an entry for Crystal Redistributables still appears in the Add
or Remove Programs
dialog box of the Windows Control Panel. Running the Crystal Reports
uninstaller from that
dialog box or from a previous version of BMC Remedy User 7.x will cause
this issue to occur.
Workaround: Until this problem is permanently resolved, BMC Software
recommends that
you do not uninstall BMC Remedy User 7.x. Instead, install new versions
of BMC Remedy
User 7.x without first removing the currently installed version.
We are waiting on deploying a more recent version of the Windows User
Tool until this problem is fixed.
Any information will be helpful to us.
Thank you,
Bruce Wilson
Datastream Consulting, LLC
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