Good one, I never knew that one.. On 8/17/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote: > > Curt, > > Open a ticket... get them to relate it to the defect.. then it will show > up. > > Their bug info appear to be on a strict "need to know" basis. > And even when you have a need to know... the "details" are often very > lacking. > > Then make sure you open another ticket asking for real access to the > bug data and to helpful information about each and every bug be > available to all active customers. ( Maybe if all the customers sent > BMC one ticket a month requesting access to the bug data they would > actually do something about it? ) > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > On 8/17/07, Schryver, Curt <[EMAIL PROTECTED]> wrote: > > ** > > > > > > > > Can anyone tell me how to see the 'official' details of a defect on the > BMC > > support site? For example (but not limited to) SW00264343. > > > > I've tried logging into the support site, selecting View/Update under > Issue > > Management, selecting Defect/RFE/CAR tab, and then selecting Search but > this > > seems to only show defects associated with my ID. > > > > Much thanks, > > Curt > > Curt A. Schryver > > Action Request System Administrator > > Tyco Electronics > > 100 AMP Drive > > MS 161-043 > > Harrisburg, PA 17105 > > 717-810-2109 tel > > 717-810-2124 fax > > [EMAIL PROTECTED] > > > > Do NOT click here __20060125_______________________This > > posting was submitted with HTML in it___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" >
-- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
