Hi John,

The ARS has no way of knowing what fields are indexed if you do not do it
from the Admin Tool and hence the indexes created from the database level
will not get utilized from the application except if you run a Direct SQL
from ARS.. Direct SQL's are not really evaluated from the ARS and the ARS
throws whatever SQL statement you type directly to the database and fetches
results if any. So the database would use those indexes.

Joe
  -----Original Message-----
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of john rosquist
  Sent: Friday, August 17, 2007 10:27 AM
  To: [email protected]
  Subject: ITSM 7 indexes


  **
  I am looking at adding indexes to my ITSM 7 application (ARS7.02) on SQL
2005.  Does anyone know if it is still recommended to added the indexes via
the admin tool, or can you use the underlying database to add indexes.  I
remember from the tuning class that you should use the admin tool, but I
want to see if this is still the case.

  Based on the SQL profiler result, adding more information to the leaf,
should improve performance.

  Note( T688 is CTM:People, 1,18,19,56 are company, ln, fn, Phone).

  CREATE NONCLUSTERED INDEX
[_dta_index_T688_5_19947593__K46_K52_K53_K88_1_4_7_15_16_18_28_50_51_54_56_5
9_69_87_106_111] ON [dbo].[T688]
  ( [C1000000001] ASC, [C1000000018] ASC, [C1000000019] ASC, [C1000000056]
ASC)
  INCLUDE (
[C1],[C4],[C7],[C179],[C200000006],[C200000012],[C260000001],[C1000000010],[
C1000000017],
  [C1000000020],[C1000000022],[C1000000025],[C1000000035],[C1000000054],[C10
00000346],
  [C1000000846]) WITH (SORT_IN_TEMPDB = OFF, DROP_EXISTING = OFF,
IGNORE_DUP_KEY = OFF, ONLINE = OFF) ON [PRIMARY]

  Any ideas?

  Thanks,
  John Rosquist
  Senior Consultant
  Windward Consulting Group


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