Rami, open the Requester Console, and try looking in the "Request Errors -> View requests wit Errors". Perhaps there has been some error while reopening the incident.
Best Regards Marcin Waśkiewicz On 8/20/07, Rami S Ayoub <[EMAIL PROTECTED]> wrote: > > ** > > ** > > And how we will handle this service request? , I mean for me as support > role how I will know that the user looking for service request. > > > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Roger Justice > *Sent:* Sunday, August 19, 2007 11:42 PM > *To:* [email protected] > *Subject:* Re: Requester consol - Incident Management. > > > > ** The requester is reopening the service request not the Incident. > > > -----Original Message----- > From: Rami S Ayoub <[EMAIL PROTECTED]> > To: [email protected] > Sent: Sun, 19 Aug 2007 1:40 pm > Subject: Requester consol - Incident Management. > > ** > > *** > > Hi List, > > > > When you - (as a requester) reopen a ticket the status in the HPD:HelpDesk > remains resolved. > > When a ticket is reopen there is no Email Notification > > > > ITSM Version 7. > > Service Desk . > > Requester consol – Incident Management. > > > > Regards, > > Rami > > > > > > __20060125_______________________This posting was submitted with HTML in > it___ > ------------------------------ > > AOL now offers free email to everyone. Find out more about what's free > from AOL at *AOL.com* <http://www.aol.com/?ncid=AOLAOF00020000000437>. > > __20060125_______________________This posting was submitted with HTML in > it___ > __20060125_______________________This posting was submitted with HTML in > it___ >
