Contact Joshua Kitchen - Kforce 937-416-3456 [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
Remedy Administrator Tracking Code 1407153 Job Description Accountable for administration of Remedy Action Request System applications. Responsibilities include end-user support, report generation, account management, configuration, monitoring system logs, and general maintenance. The ideal candidate for this position will have some Remedy development experience, with a strong desire to advance into a Remedy Developer position. Required Skills Requires an associates degree or equivalent and at least 1-2 years of experience of prior related work experience. The candidate will have an ability to provide positive customer service, with good communication and problem solving skills. Technical proficiency in relevant operating systems, applications and programming languages is required (BMC Remedy Action Request System, Mid-Tier, and ITSM Suite [Help Desk, Asset, Change, SLA]; Microsoft Windows; Microsoft Office). An active or recent secret security clearance, or eligibility for one, is required. Required Experience Previous experience working in a information technology support environment is required. Senior Remedy Developer Tracking Code 1407151 Job Description This position is accountable for development, administration, customization and integration of BMC Remedy Action Request System solutions, with a strong focus on the out-of-the box I.T. Service Management (ITSM) suite (Help Desk, Change Management, and Asset Management). Responsibilities include gathering customer requirements, preparing design specifications, authoring documentation, application development, ongoing technical support and system maintenance. Required Skills Requires a bachelor's degree or equivalent experience and at least 4 - 6 years of relevant experience. Knowledge of commonly-used concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected. Works under general supervision. Technical proficiency in advanced BMC Remedy and related technologies is desired (Remedy Help Desk, Asset Management, Change Management, CMDB, SLA, Flashboards, Approval Engine, Web Services and API programming; SQL Server; Oracle, Unix; Java; C++, etc). An active or recent secret security clearance, or the ability to hold one, is required. Required Experience Previous experience in a technical support environment is desired. Technical writing experience is a plus. Remedy Approved Consultant (RAC) certification, Remedy Skilled Professional (RSP) certification or other advanced Remedy training classes are also desired. Ideally someone that would consider CTH (Contract-to-Hire) would be great. - If you will do CTH salary would be around 95k - some flexibility. Joshua Kitchen Information Technology Recruiter Kforce Professional Staffing Two Prestige Place (Suite 350) Miamisburg, OH 45342 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell Great People = Great Results <http://www.linkedin.com/in/joshkitchen> Please don't keep me a secret... a referral is the best compliment I can receive. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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