Thanks Rick. I'll give that a shot.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, August 21, 2007 9:41 AM
To: [email protected]
Subject: Re: ITSM 7 OOtB emails
**
I had the same problem, Shawn. If I remember correctly, the '#'
is added by the program. Try just entering the field name with '$',
like normal - I think that was what worked.
Rick
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Tuesday, August 21, 2007 4:57 AM
To: [email protected]
Subject: ITSM 7 OOtB emails
**
Good morning folks,
I've been looking into the proper way to modify OOtB emails with
ITSM 7. Specifically, I want to add some additional fields to the
emails that aren't sent by default.
I tried going into SYS:Form Field Selection and added a
variable, for example Phone Number, from the Incident form by putting in
the same information as the fields that come out of the box. So
theoretically, I should have a variable in the Menu Value 2 field called
#Phone Number#.
However, when I add that field to the email that I want to send
out, it still shows up as #Phone Number#.
Is there any reason this wouldn't work?
Thanks,
Shawn Pierson
5444 Westheimer Rd
Houston, TX 77056
(713)989-7226
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