You start with an Escalation that fires each day at the same time that will modify the records you need transferred. The field you modified will fire the filter that will DSO the ticket with ownership. At the next server you need a filter on merge that will assign the ticket to the right group. Continue the logic until you get to the transfer back to the originator and reset all fields for transferring to Null just in case you need to do a follow the sun again.
-----Original Message----- From: Shashikant THAKUR <[EMAIL PROTECTED]> To: [email protected] Sent: Fri, 24 Aug 2007 10:52 am Subject: Re: How to implement 'Follow the sun' at ARS6.3 ** Yes Jaya, we do have the ARS server across Geographical location and use DSO to transfer data across. ? There are?different support group, serving the same content. The need is to transfer the currently assigned tickets to?Groups, who's time zone is currently active. On detailing the requirement, lots of conditions will come up to satisfied also, but above mentioned is the very broad need to start with. ? Best Regards, Shashi. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of jaya munjal Sent: Friday, August 24, 2007 3:38 PM To: [email protected] Subject: Re: How to implement 'Follow the sun' at ARS6.3 ** Hi Manish ? Can you briefly describe your environment architecture, do you have different ARS servers across geographical locations. Do you use DSO. ? Regards Jaya Manish SINGLA <[EMAIL PROTECTED]> wrote: Hello List, Please advice how we can implement 'Follow the sun' at ARS6.3 as we have user from different geographical locations. Best regards, Manish Singla Technical Architect OOCIO Information & Communication Technology STMicroelectronics Office : +91 120 4006247 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Take the Internet to Go: Yahoo!Go puts the Internet in your pocket: mail, news, photos & more. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ Email and AIM finally together. You've gotta check out free AOL Mail! - http://mail.aol.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
