Are you sure he is attaching a file and not a shortcut to a file? If it is a real file, How big is the file? Fred
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ozcan, Serdar Sent: Monday, August 27, 2007 11:15 AM To: [email protected] Subject: Attached file content lost Hi listers, One of our users complains about missing attachment content. He can add a text file to a free attachment field using the WUT, and save the request without receiving an error. When one tries to open/download the attached file, it can be downloaded but the content is gone (in fact the file is composed of some number of 0x00 characters). This happens sporadically. I could not see a strange thing in the logs. Server is ARS 6.3 patch 18 running on Solaris/Oracle 10, client is WUT 6.3 patch 18 running on a Windows XP. I could not find something like this in the archives, and Remedy Support page is constantly refusing my attempts to search known bugs. Please let me know if you have ever heard of such a problem, any help is appreciated. Best regards, Serdar Özcan iSEC - IT Services and Enterprise Communications Software Engineer Siemens Enterprise Communications ODTÜ-Teknokent Galyum Blok Kat 2 No 3 06531 Ankara TURKEY Phone +90 (312) 292 6003 Fax +90 (312) 292 6157 mailto:[EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
