Yep, sometimes just rebuilding the sla's works.
----- Original Message ---- From: Emad Zaky <[EMAIL PROTECTED]> To: [email protected] Sent: Monday, August 27, 2007 5:57:56 PM Subject: Re: !HELP! - SLM does not move from attached status <RESOLVED> ** J.T & John Thanks for your help. The solution which worked in the end was going to the Data source in the application admin and rebuild the filters and fields there. It worked like a charm. Regards, Emad On 8/27/07, john rosquist <[EMAIL PROTECTED]> wrote: Ok. So for a Priority = low ticket, when status is set to assigned the SLA should attach Try: start: Status <= Assigned Stop: Status >=Resolved Note: for WIP and Pending the sla will jam. Now, check the "execute if "on the milestones. set them to something that will fire.( like 1=1) Be sure that at least one milestone fires. John ----- Original Message ---- From: Emad Zaky <> To: [email protected] Sent: Monday, August 27, 2007 4:49:01 PM Subject: Re: !HELP! - SLM does not move from attached status ** I made the terms and conditions very simple: Priority = Low. The start : Status = Assigned Stop : Status = Resolved Emad On 8/27/07, john rosquist < [EMAIL PROTECTED]> wrote: ** What are the terms and conditions? (this determines if the sla will attach) What are the start when and stop when conditions? John ----- Original Message ---- From: Emad Zaky <[EMAIL PROTECTED] > To: [email protected] Sent: Monday, August 27, 2007 4:31:42 PM Subject: !HELP! - SLM does not move from attached status ** Hi, ORacle 10g Solaris 10 SLM 7.0.3 AR system 7.0.1 Patch 3 ITSM Patch 4 I tried creating a bunch of SLA's and the correctly attach themselves to the incident and the status is "attached". The problem is they never move from this status. I checked the generated filters and noticed this qualification on the milestone filter: ( 'Status' < "Resolved") AND ( 'zD_TADOccurred' = "SL221932505200RtLo4wBSSHQABaYA" ) The problem is that on the Help Desk form the value 'zD_TADOccurred' is always null so this filter does not fire. Anyone seen this before?? Regards, Emad __20060125_______________________This posting was submitted with HTML in it___ Yahoo! oneSearch: Finally, mobile search that gives answers , not web links. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ Need a vacation? Get great deals to amazing places on Yahoo! Travel. __20060125_______________________This posting was submitted with HTML in it___ ____________________________________________________________________________________ Choose the right car based on your needs. Check out Yahoo! Autos new Car Finder tool. http://autos.yahoo.com/carfinder/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
