Crystal Reports Server XI with limited licensing is bundled with Crystal Reports Professional XI, which you will need if you want to author any new reports or edit existing ones in ITSM 7. CRS XI can be installed and configured to provide the web component for reporting to mid-tier 7.x using several combinations of web and application servers. You do not need a fancier (read more expensive) version of a Business Objects web server just to get mid-tier reporting to work. BO changed their licensing model on us from concurrent licenses to fixed licenses when they delivered CRS XI (replacing the old Enterprise report server in 7, 8.x, and 9), so you have to tell mid-tier to use a BOXI server connection instead of CRS in order for the licensing to work properly. None of this has any bearing on how the User Tool displays Crystal Reports on a Windows workstation, it only applies to the mid-tier web. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Yearsley Sent: Tuesday, August 28, 2007 1:38 PM To: [email protected] Subject: Crystal Reports on the Web ** I have been tasked with researching BMC Remedy Crystal Reports and displaying them on the web. I have been checking out both Business Objects Website and the compatibility matrix on BMC Remedy's web site. >From this information it appears that there are three different products supported by BMC Remedy ITSM 7.0. Of these three only one is clearly supported for web display of the reports. 1. Crystal Server - This appears to be supported for Remedy 7.0, but not for the display of reports from the application. What integration is there between Crystal Server and BMC Remedy? 2. Crystal Enterprise 10 - This appears to be the only product clearly supported for displaying reports on the web. 3. Business Objects XI - This appears to be the replacement/upgrade for Crystal Enterprise 10. Is this product also capable of displaying Crystal Report files on the web. Is there one product better/easier than the another? Where is the best place to start? If you would like to take this offline feel free to contact me at [EMAIL PROTECTED] Thanks __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
