Well, thanks to virtualization we do this in a SANDBOX prior to running 'setup.exe' on the Development server.
Clone DEV --> SANDBOX Enable all "Server Events" Run 'setup.exe' Disable all "Server Events" Export all entries in the "Server Events" form to excel. ARInside and Panacea will also do the trick (before / after) comparisons, however any "configuration data records" will not be picked up by this. (example a fix to an SLA entry..) <IMHO> About "Blindly Patching" - it appears that almost all support organizations these days are leaning to "put on the patch and call us back if..." mentality. I certainly know that I have been caught between the rock and the hard-place at times when this is the only "support action" available. You install the patch to correct X and now find that Y is broken. Of course if the problem of X > Y then you could be better off, but if X < Y then... none the less you still have a problem... I just have to thank our organization for the ability to allocate some VMWare capacity & file-space for our SANDBOX. It has saved us many times, not only for "patching" but also for DEMO / Trial / Early Release code. (we were early release on SRM for example). </IMHO> Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, August 28, 2007 10:47 AM To: [email protected] Subject: ITSM 7.0.2 Patch 5 ** Has anyone figured out how to get a list of the workflow objects contained (i.e. modified) in this patch? Not only is there apparently no way for us to do that prior to implementation, BMC Engineering is telling me that they can't (read: won't) provide that information. Maybe this is just me, but I think that it's unacceptable to expect customers to implement a patch blindly. -- Rick Cook __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
