Hello Everyone I hope you find this helpful. Carey Matthew Black suggested I post a "RESOLVED" email to ARSList so that the whole list can benefit from the answer. Carey Matthew Black and Yuvraj Limsay from Remedy tech support helped solve my problem. What I posted in arslist: I am having problems trying to display the search and advanced search buttons on the HPD:Helpdesk form (Helpdesk Application 5.6). In the administrator tool I opened my HPD:Helpdesk form then I clicked on Form- current view - properties and on the menu access tab I checked options search, new search and advance search in the accessible menu items. When I open the form in search or add mode, the form does not show the changes to show the new buttons. I used the same procedure to show or hide buttons on my other forms and there is no problem. Environment: --- AR system 6.3 --- Microsoft Windows server 2003 --- SQL server Database --- Helpdesk version 5.6 ------ The client I am using is 6.03.00 patch 20.
Responses: - Make sure your setting the correct form view's properties. ( There are several views on that form) - Mid-Tier cache needs to be flushed. - Probability of a bug about these properties being set/not set in the an admin tool v6.3 patch xx (something). - Delete my .arf and .arv cache files. -cache files: temp files that the User Tool uses to not have to download the ARSForm object details every time the user opens a form. The User Tool should compare a timestamp for the ARS form (from the server) with a timestamp in it's cached files for that form. If it's cache is older than the value the Server sent, then it should dump it's cache for that form and refetch the definition for the ARS form. There are some poorly defined examples/bugs of when/where this does not quite work properly. So it is _rarely_ necessary to delete these files of of the Windows client to force the User Tool to download the form definitions again. -Login to User tool - Go to tools' Options - click on Advance tab please check that the "default form view" is entered as Support view or the view which you selected in admin tool. If it is some thing different like Management view please change - click on ok - In the view properties window under "Pane Banner Visibility" options there are three items: Details Pane Banner (Visible - Hidden) , Results banner ( Visible - Hidden) and Web Toolbar (Visible - Hidden). What resolved the problem: The problem was that the "Details Pane Banner" was set to Hidden, the Results banner was set to Visible and Web Toolbar was set to Hidden. So if the Details Pane banner is set to hidden it does not matter how certain options are set in the menu access tab. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
