Thank you, Scott, I managed to get the license applied without problems!
By the way, I did try later in the day to get a download of the Admin.exe from
the 7.0.1. patch FTP, and was successful.
--
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
Quoting Scott Parrish <[EMAIL PROTECTED]>:
This is not a patch issue. Just type the name into the field rather than
selecting it from the list. You have type the name in just as it appears in
the license information sent to you by BMC.
On the other hand, I've had the same problem with the patch download.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
http://www.itprophets.com
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of E. Louise van Hine
Sent: Friday, August 31, 2007 8:58 AM
To: [email protected]
Subject: srms in the licensing file ?
I am setting up AR 7.0.1 (I have the latest server patch) with ITSM
products,
and found that my Admin tool does not have BMC Remedy SR Management listed
in
its licensing. Assuming this is a patch issue, I went to get the
latest client
patches from the Heritage area of the support website, and have failed
to get an
ftp download despite repeated attempts. Has anyone tried to download
ARS 7.0.1
p 4 from BMC support site in the last few days and been successful in
getting
the clients? It keeps timing out at the same spot, and the User tool
times out
almost as soon as it starts.
Anyone else besides me having these issues, either the licensing issue or
the
FTP download issue?
Regards,
Louise van Hine
KTSL Limited
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