________________________________ From: Bill Mell Sent: Thursday, August 30, 2007 3:34 PM To: Bill Mell Subject: ITIL Training Classes in Denver (Foundation, Practitioner, Service Managers)
All, We have scheduled the following ITIL training classes in Denver this Fall. Please let me know if you (or anyone within your organization) have an interest in attending. ITIL Classes: ITIL(r) Foundation (includes Airport Simulation) * Description: o ITIL(r) Foundation Training introduces the concept of IT Service Management (ITSM) and a framework for identifying and interrelating the various processes involved to deliver, measure and improve IT services to the user communities. * Pricing: o Price per Student : Call for pricing o Duration: 3 days * Dates: o October 10, 2007 - October 12, 2007 ITIL(r) Practitioner - Support and Restore * Description: o This ITIL(r) practitioner training focuses on the ITIL(r) processes-Incident Management, Problem Management and Service Desk functions. The aim of this training is to show you how to optimize the quality of service by applying the ITIL(r) best practices. You will be able to more effectively respond to incidents and problems as well as proactively prevent their occurrence. This includes being able to organize an effective Service Desk along with related Incident and Problem Management processes. * Pricing: o Price per Student: Call for pricing o Duration: 5 days * Dates: o November 12, 2007 - November 16, 2007 ITIL(r) Practitioner - Release and Control Management * Description: o This course replaces the independent Change and Configuration Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the CRC processes in an organization through interactive classroom training. * Pricing: o Price per Student: Call for pricing o Duration: 5 days * Dates: o November 12, 2007 - November 16, 2007 ITIL(r) Service Managers Course * Description: o This course leads to ITIL(r) Service Managers certificate. The course gets into detailed process descriptions, practical implementation and improvement issues, organizational challenges in smooth IT Service Management and Delivery in a practical and case study oriented setting. * Pricing: o Price per Student: Call for pricing o Duration: 14 days * Dates: o The session beginning October 1, 2007 will run as follows: Service Manager Week 1 - October 1-5, 2007 Service Manager Week 2 - November 5-9, 2007 Exam Prep - December 3-4, 2007 Exam - December 6-7, 2007 Training Location: Rapid Technologies/AmeriTeach 7800 East Dorado Place, Suite 150 Greenwood Village, CO 80111 Regards, Bill Bill Mell Director of Sales Rapid Technologies office: 303-948-1014 x115 mobile: 303-589-0511 [EMAIL PROTECTED] www.raptek.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
