Hi Naveen,

I SQL/filter log may help. Please share.
Regards
Abdul Ghani


On 9/2/07, Naveen Kaushik <[EMAIL PROTECTED]> wrote:
>
> **
>
> Hi All,
>
>
>
> I am working on ARS system 5.1.2 (two servers DSOed), Mid-tier 6.0.1, SQL
> Server 2000.
>
>
>
> I am working on an integration project with Lotus notus, workflow is
> running perfect – no issues at all.
>
>
>
> Problem is – there is a lot of restructuring in groups/user/CTIs
> everything a remedy guy can dream of took place. Seeing the performance
> cause opnly I moved data on three different days. New data on Friday,
> Modifications on Saturday and deletion today (4-7am IST – 11 hours ago).
>
>
>
> When system is made available for user it's not allowing even a single
> ticket to be created on helpdesk form. Each time a dabase timedout like
> message is thrown.
>
>
>
> Remedy is playing in its own home and doesn't allowing me to knock the
> door even.
>
> I increased threads 3 -4 hours ago by 1 twice, re-indexed the Helpdesk
> form – but no joy.
>
>
>
> Analysis of logs depicts the same thing.
>
> Please extend your hand to help me out if you could.
>
>
>
> Thanks and Regards
>
> Naveen Kaushik
>
> Team Leader
>
> Visibility Products
>
> HCL Comnet System & Service Limited
>
>
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-- 

Best Regards

Abdul Ghani Khan
Pune, India

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