Pascal,


If the server is not licensed and you have more then 1k records, which could
be causing the error you are seeing



I think you need to get that new 6.3 server licensed.



Howard



On 9/4/07, Tournier, Pascal <[EMAIL PROTECTED]> wrote:
>
> **
>
> Hi,
>
> I'm currently running Remedy ARS version 5.01.02 on oracle database 8.1based 
> on HP UX
> 11.11. I've created a new Oracle instance version 9 release 2i and tried
> to upgrade Remedy ARS version 6.3 but during the Remedy installation
> everything was working fine until the script tried to restart the remedy
> application were I get the following error :
>
> Starting /opt/REMEDY/ars/nespolo/bin/armonitor
>
> Starting the AR System Server: Tue Sep  4 09:14:15 METDST 2007
>
>  (ARNOTE 0)
>
>    AR Monitor version 6.03.00 started.
>
>  (ARNOTE 0)
>
>    AR Monitor started.
>
> Action Request System(R)  Server   Version 6.03.00
>
> Remedy, a BMC Software company.
>
> Copyright (c) 1991 - 2005 BMC Software, Inc.
>
> All rights reserved.
>
> 390600 : This version of the Action Request System(R) is ready for use or
> evaluation without purchasing or activating an authorization key.
>
> For unlimited capabilities, contact your sales representative. (ARNOTE 27)
>
> 390600 : The database is not the expected version (may need to run upgrade
> program) (ARERR 36)
>
> 390600 : AR System server terminated -- fatal error encountered (ARNOTE
> 21)
>
>  (ARNOTE 0)
>
>    Unable to receive indication that server is up.
>
>  (ARNOTE 0)
>
>    Server (pid:7351) died with 65280.
>
> Terminating AR System install on signal as user requested ...
>
> And now, nothing is working anymore...  furthermore it seems that several 
> process
> are working and he tries to connect to the database, so I get sometimes the
> following error at the prompt :
>
> Cannot establish a network connection to the AR System server (nespolo (0)
> : RPC: Program not registered)  ARERR - 90
>
> AR System Application server terminated -- fatal error encountered
> (ARAPPNOTE 4501)
>
>  (ARNOTE 0)
>
>    Server (pid:19887) died with 65280.
>
> Action Request System(R)  AR System Application Command Dispatcher
> Version 6.03.00
>
> Remedy, a BMC Software company.
>
> Copyright (c) 1998 - 2005 BMC Software, Inc.
>
> All rights reserved.
>
> Thanks
>
> Regards
>
> Pascal
> __20060125_______________________This posting was submitted with HTML in
> it___




-- 
Howard Richter

Remedy ServiceDesk Manager
CedarCrestone Managed Services Center

[EMAIL PROTECTED]

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