I am using PERFORM-ACTION-ADD-ATTACHMENT <fieldid of attachment field> <Value coming in the field containing the path>.
I am just curious that can Remedy user AR_Escalator have access to source of file not present in remedy's unix box? Thanks. Warm Regards, Nisha Ramtri -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: 05 September 2007 18:47 To: [email protected] Subject: Re: Attachment problem...urgent! How are you doing the PERFORM-ACTION-SAVE-ATTACHMENT? What syntax are you using? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of RAMTRI, Nisha, IDC Sent: Wednesday, September 05, 2007 7:56 AM To: [email protected] Subject: Re: Attachment problem...urgent! ** Any suggestions anybody? Warm Regards, Nisha Ramtri Phone: +91 124 433 6098 Fax: +91 124 433 6500 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of RAMTRI, Nisha, IDC Sent: 05 September 2007 14:32 To: [email protected] Subject: Attachment problem...urgent! Importance: High ** Hello Listers, I have an application here in the organisation which has a .NET console integrated with Remedy back-end tables. Let me explain the situation. The .NET console inserts records in a staging form. It is also possible to add files as attachments from the front-end. The .NET screen is passing the path of the attachment to my remedy staging form in a char field. We are storing the files in a shared directory/location which is not the same as remedy box. Now I've written a filter which senses that as soon as the attachment path is not null in the staging form, then it should push the value of the attachment path to another char field in an another intermediate attachment form. There is an attachment pool in the intermediate form and I've written a filter which has 'Run Process' in the if-action 'PERFORM-ACTION-ADD-ATTACHMENT. However this bit is failing and although the path is being set correctly, it is not able to perform the 'Run Process' action and hence not attaching the files. I'm in a fix now since I don't know what I'm missing here and whether theoritically also what I'm trying to do is correct or not. Can anyone help me out with this? It's really urgent now and have not been able to get it working since some time now. We are on ARS6.3, Sybase 12.5 and Sun OS 5.8. Thanks. Warm Regards, Nisha Ramtri ************************************************************************ *********** The Royal Bank of Scotland plc. 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