Also, in order for the new status to show on the tables, you have to modify
the SHR:ARDBC_OverviewConsole form...on a windows system it required for me
to restart the remedy service. On a unix system I didnt have to restart.
Fairly complex process to add a menu item....
From: "Lammey, Peter A." <[EMAIL PROTECTED]>
Reply-To: [email protected]
To: [email protected]
Subject: Re: Status Reason - Service Desk
Date: Thu, 6 Sep 2007 09:29:42 -0400
So basically adding a new Status Reason is not configurable? Do you
have to always modify the field in either the Incident, Change or Task
forms in the Admin tool?
Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of john rosquist
Sent: Thursday, September 06, 2007 9:22 AM
To: [email protected]
Subject: Re: Status Reason - Service Desk
**
Yes, this is a bit tricky.
The displayed status reason is actually: z1D_Status_Reason (1000000881)
which has a menu attached. Put the menu item you want added in the
menu.
Next, find Status_Reason_Hidden (1000000150) and add the IDENTICAL menu
item to the menu attributes. There is workflow that compares the values
and only lets to save if there is a match. Interesting way to prevent
users from typing anything they want ...
John
----- Original Message ----
From: Rami S Ayoub <[EMAIL PROTECTED]>
To: [email protected]
Sent: Tuesday, September 4, 2007 3:00:53 PM
Subject: Re: Status Reason - Service Desk
**
**
Yeah, The Status Reason field requires a value when the status is either
pending or resolved. Select the status reason from menu , yeah i'm
talking about Incident Management
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brandi Barbour
Sent: Tuesday, September 04, 2007 9:39 PM
To: [email protected]
Subject: Re: Status Reason - Service Desk
Yes. You add it through SYS:Status Reason Menu Items form. Are you
getting an error?
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rami S Ayoub
Sent: Tuesday, September 04, 2007 2:46 PM
To: [email protected]
Subject: Status Reason - Service Desk
**
**
Hi List,
Does any one trying to add new Status Reason to the Service Desk 7x
Regards,
Rami
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