The creation of an Incident from a Service Request will fail unless you have appropriate auto assignment rules already set up and active for the incident that _should_ have been created. This is typical ITSM 7 configuration stuff - NOTHING works right until you have completed ALL 67-odd configuration steps and 24 sub-steps properly ;-)
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Oyefeso, Bola Sent: Friday, September 07, 2007 9:50 AM To: [email protected] Subject: Request ID "In Process" ** Hello everyone, We are trying out version 7.0. I have configured all that needed to be but when I submit a ticket it does not give me an ID; it stays in "In Process". I looked at the event and it says the following: ARCreateEntry - No groups were found using automated routing. You need to manually select a group. It also sends an email with the following information: "Service Request In Process encountered an event error with the back-end application. This error must be handled promptly" Does anyone have any idea? Bola Oyefeso __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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