In addition to the comments below, start at #3, and ensure you can query the record(s) in the database, also check for "Retry" entries as I have seen DSO server (in the past) on restart try to process the retry records first.
If the records look OK, and you can access the remote server(s) then logging is a must :-) IF you are using multiple DSO Pools, you will have to merge all the "pool logfiles", or look at each one separately. Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Uday Joshi Sent: Monday, September 10, 2007 6:43 AM To: [email protected] Subject: Re: DSO Issue Hi Frank, 1) Is anything changed which prevents connection to "destination server" of the DSO mapping 2) Try collecting the DSO log. In addition to the regular log file, there is one more *.log.default. This file contains detailed intermediate actions which take place during DSO transfer. I am guessing that you may get some clue even if the DSO is crashing. 3) You may look at the form Distributed Pending. See whether the oldest is getting processed or not. If DSO is crashing is crashing while processing same record, there could be some data issue. Hope you will get some clue from the above steps. Best Regards, Uday Joshi ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Saturday, September 08, 2007 03:02 AM To: [email protected] Subject: DSO Issue ** Having issue with DSO. All of a sudden it is crashing. I start it up and then it crashes with a CORE file. I tried stopping and restarting ARS and everything starts OK except for DSO. As far as I know nothing has changed on the server. I generated a TRUSS file but did not see anything -- although there was lots output and not everything I understood :) Any thoughts on what to look at. ARS 6.3 p20, Solaris 9 Sybase 12.5, LINUX __20060125_______________________This posting was submitted with HTML in it___ The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
