The other side to this, however, if we look to the AR 7.x and ITSM worlds, is
the importance of the patch. There have been some recent superpatches on the
newest platforms that were absolutely required, and solved major tool problems
which would affect everyone.  Those cannot be overlooked, and if BMC says
"required patch" it is definitely required.

There were several of these this spring which fixed upwards of a hundred
problems, some of which were critical.  It is best, when deciding whether to
install a patch or not, to see whether it is for a niche problem or whether it
is a superpatch for a super big set of  (or a hundred) problems.

--
Regards,

Louise van Hine
KTSL Limited
[EMAIL PROTECTED]



Quoting "Nall, Roger" <[EMAIL PROTECTED]>:

**

  Excellent words to live by, Rick. If it ain’t broke
don’t fix it.

  Roger A. Nall

  Manager, OSSNMS Remedy

  T-Mobile USA

  Desk: 813-348-2556

  Cell: 973-652-6723

  FAX: 813-348-2565

  sf49fanv     AIM IM

  RogerNall   Yahoo IM

-------------------------

  FROM: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] ON BEHALF OF Rick Cook
SENT: Monday, September 10, 2007 1:35 PM
TO: [email protected]
SUBJECT: Re: Request For Opinion/Knowledge: Patches

  **

  Three words:  Don't.  Buy.  Trouble.

  If what you have is working, and there's nothing in the patch worth
risking a smoothly operating system, I'd hold off until there's a need
to upgrade.  At that, I would wait about 2 weeks after a patch is
released - if it's still out there after then, it's probably going to
stay there.

  Keep Admin and Server synced up as closely as is possible.

  Mid-Tier can be a version above AR Server if necessary - the last
couple of versions have been helpful in that way.

  Rick

  On 9/10/07, DURRANT, MICHAEL M. - ITSD  wrote:

  **

  Could I please get peoples' opinions/experiences related to
patches?

  Do you always run the latest and greatest or do you only fix it if
it's broken?

  Do you keep your Mid-Tier and AR at the same patch levels?

  Do you have a "wait" time for releases - BMC releases it and you
wait 6 weeks for bugs?

  Any and all feedback is appreciated.  Thank you for your time.

  Michael Durrant

  mailto:[EMAIL PROTECTED]

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