The Request ID is field 1 the Incident ID is created from another form that you will need to create using a new filter.
-----Original Message----- From: Gayford, Matthew C. <[EMAIL PROTECTED]> To: [email protected] Sent: Wed, 12 Sep 2007 9:29 am Subject: Request ID not being generated ** Hello Listers, I’m trying to set up ticket generation via e-mail. I’ve got all the required fields filled in my e-mail, but I always get the error: Instruction: Submit Instruction Number: 1 Instruction Template: Message Type: Message Number: 307 Message Text: Required field (without a default) not specified Appended Text: 1000000161 This is a little confusing, since 1000000161 is the ticket number. Shouldn’t the system be generating the ticket number after it puts in the user’s info? TIA ARS 7.0.01 p003; ServiceDesk 7; MSSQL2005; Windows Server 2003 Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ Email and AIM finally together. You've gotta check out free AOL Mail! - http://mail.aol.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
