Yeah - we thought of that approach (looping filt guide) however - were nervous about a never ending loop or hitting the max filter count thing.
-John On 9/12/07, Joe D'Souza <[EMAIL PROTECTED]> wrote: > > ** This is interesting.. > > Have you tried regenerating the instance ID instead of replacing a bad > character with X? > > Maybe you could put the creation of an instance ID in a guide, and exit > the guide only when the instance ID created contains none of the bad > characters.. It may mean that the guide would loop a few times sometimes > causing a few seconds delay randomly to complete the action but at least you > would end up with a clean instance ID generated by the system than an > altered one.. > > Joe > > -----Original Message----- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] Behalf Of *John Sundberg > *Sent:* Wednesday, September 12, 2007 3:40 PM > *To:* [email protected] > *Subject:* Re: Instance ID > > ** > We (Kinetic Data) reported this problem a couple years back. We like to > use the GUID as a web parameter -- URLs generally don't like special > characters. > > We do not use/have CMDB -- so this is a raw ARS issue. > > The docs say that a GUID is:* (from BMC Dev Network -- which is pretty > nice BTW)* > > *Structure of GUID: * > > This 30-character identifier is composed of the following: > > - 2-character prefix, padded with underscore if necessary > (default prefix is "ID" if no prefix is supplied) > - 12-character server MAC address, or hostname truncated or padded > with zeros on the left as necessary > - 6-character datetime (seconds, hex, since start of 1 Jan 1970) > - 6-character clock ticks (hex, since start of server, with > rollover) > - 4-character counter > > > So - no mention of non-alpha chars in the definition. > In fact - they specify HEX as the character clock ticks. (see my GUID > below) > > We reported the issue -- to the previous ARS Product Manager - he agreed > it was a bug. > > It was fixed in the sense that they changed the [ to a # -- which equally > sucks - for our needs. > > In fact - just ran into a bad GUID today. > 6.03.00 patch 20 Windows > > Here is my GUID -- KR00D0B7A9C485quzmRgU2#IlA#74B (YUP 2 # signs) > > KR -- 2-character prefix, padded with underscore if necessary > 00D0B7A9C485 - 12-character server MAC address > quzmRg - 6-character datetime > U2#IlA - 6-character clock ticks > #74B - 4-character counter > > So - a pesky bug -- in my opinion. > And a hassle to deal with. Meaning - you probably have historic data with > bad GUIDs -- so a patched server (with GUID fix) -- may not generate new bad > GUIDs - but you still have the historical data to deal with. > > As an FYI -- one strategy we did was to replace # with X. > > > -John > > > On 9/10/07, Murtuza B < [EMAIL PROTECTED]> wrote: > > > > ** Known Issue. This was solved by CMDB 1.1 Patch 003 for me. > > I had this problem only while generating CMDB instance IDs though. > > > > If you are having it with plain ARS, then try a higher patch for ARS. > > > > Regards, > > Murtuza Bookwala > > > > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > > [EMAIL PROTECTED] *On Behalf Of *remedy arlist > > *Sent:* Monday, September 10, 2007 4:13 PM > > *To:* [email protected] > > *Subject:* Instance ID > > > > ** > > > > Hi Arlist, > > > > I have ARS 6.03 installed on SQL 2000. Some of the instance Id's > > produced by Remedy inclueds characters like '[' (ex: > > SH00110A5FEA769fTbRgY[X4QgbTsG ) which are unable to be resolved by SQL > > 2000. Please let me know if i can restrict the system to generate instance > > ID independent of '[' character, if not is their a way in which SQL 2000 can > > read this data. > > > > Awaiting a speedy reply, > > > > Regards, > > AV > > > > > > > > -- > John David Sundberg > 235 East 6th Street, Suite 400B > St. Paul, MN 55101 > (651) 556-0930-work > (651) > 247-6766<http://pbx/taci.cgi?exten=91651-247-6766&account=5130&context=from-internal&phonetype=SIP&callerid=6515560930> > -cell > (651) > 695-8577<http://pbx/taci.cgi?exten=91651-695-8577&account=5130&context=from-internal&phonetype=SIP&callerid=6515560930> > -fax > [EMAIL PROTECTED] > > __20060125_______________________This posting was submitted with HTML in > it___ > -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
