UNCLASSIFIED Our environment - Windows server 2003 ARS 6.3 patch 21 SQL 2000 Help Desk 5.5 SLA 5.5
I need to build a report that will include tickets submitted and/or resolved outside of normal business hours. The "Business Tag" field is of no assistance because it is written to on submit; tickets resolved after normal hours may have been submitted at any time in the past. The "Assigned to Group+" field is of no assistance because any of our techs may provide a service in or out side of normal business hours. Tickets will have been submitted and/or resolved after 1800 and before 0700 daily, Sunday thru Saturday. I have Crystal Reports. Any assistance is appreciated. Thanks. Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x251 Apparently, there is nothing that cannot happen today. Mark Twain _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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