Warren, For the most part it's not been an issue. We have gotten a couple lately that have been tough. We worked through it though. There have been other times though that even when the tech was a US person we had to escalate the issue through the sales rep as all we were doing was going in circles. Dave
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Friday, September 14, 2007 3:11 PM To: [email protected] Subject: BMC Support ** Question to my fellow "Fasttrack" support people. How would you rate the current service that you are getting from BMC? Has anybody had trouble getting to a US technician when you have a problem understanding the overseas tech? -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
