Hello,

We are using AR System version 7.0. and now it happens that on some
inicdents there is a file attached. After a while when I open the incident
the attachment is not there. the inbound counter shows one. but there is
nothing seen on attached. how can I trace what has happend to this
attachement.

Is there any way to prevent such a cases. like what if we put the lock of
attachment to true? is that possible?

Regards,
Roseta
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