Hey all-
We have a ticket open with BMC but have not gotten a response back yet. While RHEL 5 is supposed to be a supported platform with 7.1, we're having some problems with our install. The first thing we ran across was a syntax error when an install script for ARServer was doing a version check of the OS. Apparently it was looking for a 3 digit version number and RHEL returned a 4 digit one. We got around this by changing the script to reflect our version number was good, but it shows that the script could not have been tested on RHEL 5. Now we're trying to install the apps, and while the install says it has completed, there are errors all over the place. The worst is the one we have opened the ticket against. Here's what we sent them, minus the attachments which I can provide to anyone who would like to see them. Our installation of Incident Response is failing on many definition imports when we review the output in RemedyIncidentManagement.html file (attached). Also, there are a number of errors seen in the output of the script that indicate problems with memory allocation, followed by a dump of a memory map. Possible error:Continue waiting? [y] *** glibc detected *** ./arplugin: double free or corruption (out): 0x04246278 *** Could this be a library conflict with RHEL 5? Here are the glibc libraries I have installed on the server: [EMAIL PROTECTED] ~]# rpm -qa | grep glibc glibc-common-2.5-12 glibc-headers-2.5-12 compat-glibc-headers-2.3.4-2.26 glibc-2.5-12 glibc-devel-2.5-12 compat-glibc-2.3.4-2.26 I have also attached the list of all rpm packages installed (output of rpm -qa) to help in reproducing the problem. kernel info: $ uname -a Linux dev001 2.6.18-8.1.8.el5 #1 SMP Mon Jun 25 17:06:19 EDT 2007 i686 i686 i386 GNU/Linux It seems to us that the scripts are simply broken. Has anyone actually gotten 7.1 and the apps installed on RHEL 5? We are installing as ROOT and the DB is Oracle 10g. Thanks, Chris _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
