We had the same problem - it seemed to be tied to conflicting installs of Crystal Reports. We had one application that used CR 8 while Remedy comes with CR 11 libs. Removing the other CR libs seemed to help.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Monday, September 17, 2007 12:06 PM To: [email protected] Subject: ITSM ODBC Error ** Good afternoon all. I have an issue that I've had open with BMC Support for a few months now and have never made any progress on. Basically, when I try to run any reports out of the 7.0 user tool that makes use of the ODBC connection (basically all of the out of the box reports), I get the following error: An error occurred while generating the Crystal report: 0x80004003 - Invalid pointer (ARERR 1904) Does anyone have any suggestion on what might resolve this? I've been through many different patches of the user tool and server and nothing seems to resolve this. Thanks, Shawn Pierson 5444 Westheimer Rd Houston, TX 77056 (713)989-7226 Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. __20060125_______________________This posting was submitted with HTML in it___ The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
