Susan, I'm only guessing here. There is a lot of special workflow around the AR System Email Messages form. The form is the target for filter notify processes and hooks to the email engine. I have a feeling, based on the behavior that you discribe, that the form is similar to the User form. The User form is identified by a field with a specific field number. You can rename the form and everything still works. Make copy of the User form and the system gets confused. The AR System Email Messages form probably contains one or more fields defined with special field numbers that are used to identify it as the AR System Email Messages form. When you try to save a copy the presence of the field or fields is triggering workflow that you see.
Dave -------------------------- [EMAIL PROTECTED] (Wireless) ----- Original Message ----- From: Action Request System discussion list(ARSList) <[email protected]> To: [email protected] <[email protected]> Sent: Mon Sep 17 22:12:45 2007 Subject: Email v7 - Copying original form ** Hi all, Since our system is more crm than helpdesk and we're implementing the v7 Email system I want to be able to relate all email messages we send to our customers to their Site records. We want to be able to view them whether we're on their Sire record, Change, Task or HD records. Sounds pretty straight forward. Well originally I thought I could just use the AR System Email Messages form and I created the additional fields I needed on the form. I couldn't get the workflow to write to the record. So then I thought it would be better to save that form with our own naming convention so I could delete the records from the original form keeping performance levels good. But I cannot do a Save As Form on that form. I get an error 55 (The listed item was not successfully imported .... associated messages ... but there isn't any so I don't know what the issue is.) I don't see any indication of what the problem is in either the api or sql logs. I know I could make the form from scratch and create the fields but I'm wondering what the issue is with the Save As. Anyone else come across this? Thanks for your help, Susan ARS v701P2 Oracle 10g Windows 2003 Admin ARs v701P3 Windows XP __20060125_______________________This posting was submitted with HTML in it___
