Getting the following error on the Knowledge Base tab on an Incident.
Anyone know the fix? Remedy's KB is not helpful.
Rick
HTTP Status 500 -
------------------------------
*type* Exception report
*message* **
*description* *The server encountered an internal error () that prevented it
from fulfilling this request.*
*exception*
javax.servlet.ServletException: Servlet execution threw an exception
kms.filters.SystemFilter.doFilter(SystemFilter.java:28)
*root cause*
java.lang.Error: UserBeanRequested User: '()' NOT created in Database!
[Microsoft][SQLServer 2000 Driver for JDBC][SQLServer]Violation of
PRIMARY KEY constraint 'PK__kms_user__060DEAE8'. Cannot insert
duplicate key in object 'dbo.kms_user'.
kms.user.UserBean.createUserInDB(UserBean.java:201)
kms.user.UserBean.createNewUser(UserBean.java:65)
kms.user.UserManager.createNewUser(UserManager.java:88)
kms.authentication.RemedyAuthenticator.createUser(RemedyAuthenticator.java:174)
kms.authentication.RemedyAuthenticator.isUserAuthenticated(RemedyAuthenticator.java:109)
kms.web.TemplateServlet.doGet(TemplateServlet.java:42)
javax.servlet.http.HttpServlet.service(HttpServlet.java:690)
javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
kms.filters.SystemFilter.doFilter(SystemFilter.java:28)
*note* *The full stack trace of the root cause is available in the Apache
Tomcat/5.5.23 logs.*
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