I agree with your current understanding, with one
exception. See my comments below starting with "::::"
> I think the
> notification filter processes must be checking first
> for an on call
> notification during the on call schedule (and like
> you say, ignoring ALL
> other factors),
:::: Agree
>then looking for a custom
> notification and trying to use
> that under it's specific parameters - AND IF the
> Default Notify
> Mechanism and Notification Availability of the
> Profile are E-mail/Yes
> (mine are),
::::agree, it checks group member's user defined
setting on NTE:NotificationEvents form and if it finds
one, then takes into account his/her notification
preferences on CTM:People form
>and last it looks for a system default
> notification and
> tries to use that,
::::My installation does NOT do this--never--if the
group is flagged as on call. But you're right, it
would be logical if it did.
>and whichever one the filters
> find first they
> execute, and the process stops without looking
> further.
::::This would be logical, but it does not do this in
my installation.
This is what happens.
Scenario (A) Group flagged as on call:
1)On call page settings for the group on "CTM:Support
Group On-Call" are processed. Pages go out if
appropriate, regardless of member's preferences on
"CTM:People". Only thing used from CTM:People is the
paging address.
2)No matter 1 results in pages or not, checks group
memebr's "user" notification settings on
NTE:NotificationEvents. Any resulting notifications DO
take into account member's CTM:People preference on
Notifications tab.
3)No matter what happens in (2), does NOT look for
System Default records on NTE:NotificationEvents form.
So, if any On-Call group's member hasn't defined a
personal setting in "NTE:NotificationEvents" form, no
emails to her EVER for incident assignment to that
group.
Scenario (B) If group is NOT flagged as on call
1) will of course not apply
2) Applies the same way as above, processes "user"
settings on NTE:NotificationEvents
3) Applies, meaning does look at "system default"
settings for that group, contrary to what happens in A
above.
(B) is logical.
(A) breaks down, in my mind, when it gets to (3).
What's this kinetic training about?
Regards.
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