Hello All,
I'd like to know how other companies utilize Remedy to support their external customers. Do you use Remedy out of box applications? CSS or other modules? Or use in house developed application? How do you like your current module? We are using out of box Remedy Customer Service & Support as our CRM tool. Our sister company is interested to use it, but I don't think I want to recommend CSS at this time. As I heard (could be wrong), BMC has already stopped making any effort to enhance CSS, there is also a possibility they might even stop the support on CSS in the future. And, has anyone customized ITSM for external customer support purpose? If so, what was the effort? I'd like to hear your feedback, so I can make a good recommendation to our sister company. Thanks, Hui _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
