Thank you for your response. If I look in the configuration manager people definition it shows AR License Type = Floating , Application License Type = Helpdesk-Floating and group list "Access/App" "App-Support". The licenses are the same in the user table in the production server and the user table in the development server . All my new workflow and my new field in the HPD:Helpdesk form have "Access/App" and "App-Support" permissions.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Wednesday, September 19, 2007 3:19 PM To: [email protected] Subject: Re: You do not have write access ARERR [331] - permission errors (U) UNCLASSIFIED Is your test user assigned a Fixed or Floating license? Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x251 Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jorge Polo Sent: Wednesday, September 19, 2007 2:36 PM To: [email protected] Subject: You do not have write access ARERR [331] - permission errors ** Hello Everyone, I added a field and three active links to the HPD:Helpdesk form (Helpdesk Application 5.6) in my development server. I am testing by login in my development server as a user that exists in the production server with the same group membership and with identical license types in the configuration manager. When I test by modifying a case status, I am getting errors such as: ARERR [331] You do not have write access (for this entry) to field : Status*, ARERR [331] You do not have write access (for this entry) to field : zTmpAppAdministratorGroupMember, ARERR [331] You do not have write access (for this entry) to field : zTmpAppManagementGroupMember, ARERR [331] You do not have write access (for this entry) to field : zTmpAppSupportGroupMember, ARERR [331] You do not have write access (for this entry) to field : zTmpAdministratorGroupMember, ARERR [331] You do not have write access (for this entry) to field : zGTmpGroupMemberFlag, ARERR [331] You do not have write access (for this entry) to field : Show, ARERR [331] You do not have write access (for this entry) to field : Work Log ARERR [331 .................................................................to field : zTmp..... . My new active links have public permission and my new field have permissions with all the groups that my test user belongs to. For example the status* field permissions have Assignee, assignee group, App-Support and other groups. My test user is in the App-Support and other groups similar to the status field permissions. Did anyone experienced this problem?. can anyone help? Environment: --- AR system 6.3 --- Microsoft Windows server 2003 --- SQL server Database --- Helpdesk version 5.6 ------ The client I am using is 6.03.00 patch 20. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
