In the olden days when you downloaded the installer it came as a "*.gz" file.
You put it on your Linux/Unix machine and "gunzipped" it. This created a
"*.tar" file which you "untarred" to get your installers. Apparently
"ar_install" and "ed_install" shared the same "arsystem.tar" file.
When you gunzip the 7.1 installer you get three more "*.gz" files, one for the
AR System and one for Email Engine and one for Flashboards. I gunzipped and
untarred the ARS installer then the Email Engine installer. (We don't use
flashboards.)
What I didn't know was that the two installers put separate "arsystem.tar"
files in the same folder. When I untarred the Email Engine installer, it
over-wrote the ARS' "arsystem.tar" with its own "arsystem.tar." Consequently,
when I tried to install ARS, it couldn't find the files it needed in
"arsystem.tar."
What you have to do is install ARS, THEN untar and unzip the Email Engine
installer. And, of course, if you need to do a re-install of ARS, you have to
re-untar the installer.
A big THANK YOU to Jeet Patel of BMC Support for this solution!
I asked Jeet if this was in the documentation, and he said he didn't think so.
I looked thru the install instructions and can't find it, but that doesn't mean
it isn't tucked away somewhere.
One thing I still don't understand is why I got that same error when I tried to
re-install 7.0.1. Maybe I downloaded the wrong installer. By now I've
destroyed all the evidence so I'll never know.
Thanks again to those who replied and tried to help.
Dwayne Martin
James Madison University
Dwayne Martin
Computing Support
James Madison University
_______________________________________________________________________________
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Answers Are"
--- Begin Message ---
Hello Everyone,
I am upgrading our Linux AR Server from 7.0.1 to 7.1 as non-root. (Oracle 10.2
db)
Everything went OK till the very end when I got:
* * *
./ar_install : Unable to extract the product files from
the CDROM file arsystem/linux/arsystem.tar
* * *
The message referred me to two log files, one of which simply repeated what I
saw on the screen, and the other gave the date and time of installation.
I logged in as root, and gave "arsystem/linux/arsystem.tar" total permissions.
I can see it with my non-root login.
But when I tried the installation again I got the same error.
And here is what makes it really bad. I restart the AR System, and it says
"Action Request System initialization is complete," but when I try to sign in
on the User tool I get. "ARERR [90] Cannot establish a network connection to
the AR System server : rem2 (0) : RPC: Program not registered." "ps -ef | grep
armonitor" etc shows that none of the vital processes are running.
Fortunately this isn't our live server, but I can't do any development work
till this gets solved.
Finally I decided to reinstall the 7.0.1 version. But when I do (I've tried it
twice) I get the same error. I've installed 7.0.1 several times and never seen
this error.
Any idea what is going on and what I can do about it?
Dwayne Martin
James Madison University
Dwayne Martin
Computing Support
James Madison University
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
--- End Message ---
