I've already seen some nice things in 7.1, such as: * Persistent cache (now web service restarts don't hammer your application server for the prefetch as hard). * And a visual indication to the end user that something is happening and the browser is not locked up (via an "hour glass" graphic).
I haven't had time to put it through its paces yet, as I'm still determining if I can replicate fully my current environment. To answer your question Craig, ServletExec is not even an option under the 7.1 install. I suppose you'd have to chose "Other servlet engine" and configure it yourself. However, this begs the question, how do I do that? Previously, ServletExec was bundled with the MidTier, so it was licensed that way. How do I install ServletExec myself? Do I have to go to New Atlanta and get it? If so, how do I license it? Do we have to pay for it separately now? However, I've still yet to figure out why I can't get to the RKM application over the web after this installation. It seems like it must be something fairly trivial, but buried in a configuration setting somewhere. ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, September 20, 2007 10:41 AM To: [email protected] Subject: Re: Remedy KM underTomcat So, is it faster? Inquiring minds want to know. Additionally, is ServletExec installation directly supported in the Midtier 7.1 installer or does it only install/configure Tomcat and you had to select other and install/configure ServletExec manually? Craig Carter ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, September 20, 2007 9:17 AM To: [email protected] Subject: Re: Remedy KM underTomcat > I assume that Tomcat is used over ServletExec for the performance increase Just FYI, ServletExec is still fully supported and can be used with AR System 7.1.00. A servlet engine is included with AR System for the convenience of Windows customers because IIS does not have a built-in servlet engine. The change from providing ServletExec to providing Tomcat is documented in the Statement of Direction here if you want the details: http://www.bmc.com/products/documents/66/48/66648/66648.pdf Bottom line: BMC is not recommending for or against the use of ServletExec. If your life is easier by using ServletExec, please feel free to do so. If you life it easier by using Tomcat, please feel free to do so. Both are supported. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A. Sent: Thursday, September 20, 2007 6:20 AM To: [email protected] Subject: Remedy KM underTomcat ** List, For grins, we're testing Remedy MidTier 7.1 as we've been told by BMC support that it is the fastest (most efficient) version to date. Up to this point, all of our MidTier installations have been as follows: 1. Windows Server 2003 Standard 2. IIS6 3. MidTier 4. ServletExec (installed with the MidTier) 5. RKM under ServletExec MidTier 7.1 ships with Tomcat rather than ServletExec. I assume that Tomcat is used over ServletExec for the performance increase, but this introduces a slight learning curve for me as I'm only familiar with administering ServletExec. I created a clean Windows 2003 installation in a virtual machine and ran the MidTier installer. After the installation, I tested and all was well. Now, onto RKM. I installed RKM 7.1 as I've done in the past and made sure to select Tomcat as the servlet engine. The installer finished without error. However, when trying to test (http://localhost:8080/rkm), I get a Page Not Found error. I tried again without the port number (as to default to port 80) and still get a page not found. I attempted to launch the Tomcat manager via one of the shortcuts created during the install, and see yet another Page Not Found, only this time it isn't the classic browser 404 error, it is an Apache-style page saying the application isn't even there. I redeployed the 1098 RKM war file by replacing the existing war file to see if that would help. No dice. I enabled debugging in the RKM config file and set it to the finest grain of detail (level 3), and restart the web server and Tomcat. When looking at the Tomcat logs, I can see that RKM is starting up and reports success, but I can't access it via the web. Any ideas? Thanks, Ben __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
