Thanks. Yes, these 20,000 users are all at the same location.
I cannot Webex, Remote Desktop, or anything else because the firewall is closed. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Friday, September 21, 2007 1:57 PM To: [email protected] Subject: Re: Mysterious Midtier Error ** Are they the only two users on that location? I would suggest using a different tool like webex, adobe connect, windows live, landesk, etc. to watch what they are doing. Also some other things would be to have them log in with different accounts and try different PCs. You should try logging in with their accounts from your location as well and try it. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Friday, September 21, 2007 1:27 PM To: [email protected] Subject: Mysterious Midtier Error ** Hi everyone: Some users are experiencing a very rare error in one of my Midtier apps. The app allows them to submit a trouble ticket. At this one site there are over 20,000 users using it. Two of those users, however, get an, "Exception caught: Access denied" error when they click the SUBMIT button. I'm at a loss. I don't know why thousands of other users can use it fine but these two can't. Further complicating the issue is that these users are in Georgia while I'm in Florida, so I can't see with my own two eyes what they're doing. So this is a call for any brainstorming. Any ideas at what might be up are very appreciated. ARS. 6.3 Midtier 6.3 MS SQL 2000 __20060125_______________________This posting was submitted with HTML in it___ Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
