I finally got this beast working thanks to the superb help offered by Carrie at BMC.
It turns out the RKM team still has some cleanup to do with their installer. As it turns out, here's our final environment: Web Server: Windows 2003 Server Standard Edition Remedy MidTier 7.1 under Tomcat Standalone Remedy KM 7.1 build 1098 (also under Tomcat) Note the lack of IIS (yet another MS security hole squashed). For anyone out there looking at running MidTier and/or RKM under Tomcat Standalone, here's what I did: 1. Get your server clean 2. Install Java SDK (1.5_05) 3. Download and run the MidTier 7.1 installer (do NOT download and install Tomcat first as we couldn't get this to work correctly) 4. Let the MidTier installer install and configure Tomcat 5. Test the MidTier by logging into config page and/or by logging into Remedy For RKM: 1. Run the RKM installer 2. Just say no to all questions regarding a web server/servlet (you'll "manually" configure those) 3. Open a ticket with BMC and request that Carrie help you with the manual part, as there are files you must copy from your ARServer, especially if you plan to integrate RKM into Remedy After the installation, our initial impressions are good. This new MidTier 7.1 web server is a virtual machine and it is outperforming the current "baseline" web server which is on its own hardware using MidTier 7.01 under IIS/ServletExec. The only thing left is to figure out how to make Tomcat run under SSL using a server certificate. Ben ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Craig Carter Sent: Thursday, September 20, 2007 8:41 AM To: [email protected] Subject: Re: Remedy KM underTomcat ** So, is it faster? Inquiring minds want to know. Additionally, is ServletExec installation directly supported in the Midtier 7.1 installer or does it only install/configure Tomcat and you had to select other and install/configure ServletExec manually? Craig Carter ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A. Sent: Thursday, September 20, 2007 6:20 AM To: [email protected] Subject: Remedy KM underTomcat ** List, For grins, we're testing Remedy MidTier 7.1 as we've been told by BMC support that it is the fastest (most efficient) version to date. Up to this point, all of our MidTier installations have been as follows: 1. Windows Server 2003 Standard 2. IIS6 3. MidTier 4. ServletExec (installed with the MidTier) 5. RKM under ServletExec MidTier 7.1 ships with Tomcat rather than ServletExec. I assume that Tomcat is used over ServletExec for the performance increase, but this introduces a slight learning curve for me as I'm only familiar with administering ServletExec. I created a clean Windows 2003 installation in a virtual machine and ran the MidTier installer. After the installation, I tested and all was well. Now, onto RKM. I installed RKM 7.1 as I've done in the past and made sure to select Tomcat as the servlet engine. The installer finished without error. However, when trying to test (http://localhost:8080/rkm), I get a Page Not Found error. I tried again without the port number (as to default to port 80) and still get a page not found. I attempted to launch the Tomcat manager via one of the shortcuts created during the install, and see yet another Page Not Found, only this time it isn't the classic browser 404 error, it is an Apache-style page saying the application isn't even there. I redeployed the 1098 RKM war file by replacing the existing war file to see if that would help. No dice. I enabled debugging in the RKM config file and set it to the finest grain of detail (level 3), and restart the web server and Tomcat. When looking at the Tomcat logs, I can see that RKM is starting up and reports success, but I can't access it via the web. Any ideas? Thanks, Ben __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
