Thanks Jonathan. I took a brief look at it on somebody's laptop and it seems helpful. I will play with it when I can.
--- Jonathan Young <[EMAIL PROTECTED]> wrote: > Hello Listers > > If you are looking to understand workflow at a > glance you may be interested > in using Abydos Analyser. Download a trial here > www.abydos-workflow.com > > > Kind Regards, > Jonathan Young > Technical Consultant > > Abydos Ltd. > www.abydos-workflow.com > > > > > -----Original Message----- > From: Rabi Tripathi [mailto:[EMAIL PROTECTED] > Sent: 12 September 2007 18:25 > Subject: How you you guys analyze ITSM 7 code? Dev > Plus? Master AR Suite? No > logging doesn't count. > > Hi all, > Apart from the "BMC Remedy IT Service Management 7.0 > Architecture" pdf book > on BMC's support site, what do you guys use to > analyze ITSM workflow to > understand and customize it? > > I have done/tried the following: > 1. Workflow Logging - always works, but very > tedious. > takes time to create test cases and go thru the log > and cross ref objects in > Remedy Admin. It's my distant friend that I mostly > invite only for > troubleshooting, not understaning a big chunk of > workflow. > > 2. Browse Remedy Admin - tedious, not to mention it > pushes me closer to a > doc visit for carpel tunnel syndrom. i never liked > Remedy's "point and > click" > boast. I would rather write code in sentences so > that in one glace I could > easily understand a chunk of workflow. Try > understanding what 10 filters do. > How do you like the point and click in Remedy Admin > this time? > > For me, Remedy's strength is the macro programming > it allows, not the point > and click way of doing it. It sounds good only to > the VP who is too lazy > busy move his hand to the keyboard and assumes that > this excellent trait > flows down his chain of command. He's got the purse, > so, you've got a whole > lot of clickityclick click click to do in your > life... > > 3. Master ARSuite - whoever decided to kill this > product, i would like to > confront loudly one day. He better have an earplug. > I have been able to use > it with mixed results for some of the custom apps > written locally in ARS 7. > > Trying to use it for ITSM 7, I can't even get a def > file created thru Remedy > Admin. Exporting 40 forms causes malloc error on > server. Is this typical, or > is my server good for nothing bum I sometimes think > it is? Currently trying > the export in something like 20 separate chunks. Not > done yet. > > Anybody able to do a def file of ITSM 7 in bigger > chunks? After the def > file, i wonder how upset Master AR Suite will be on > meeting this new def (I > already know I need to strip the new header line > about char set). And after > I do some customization, it's another round of fun > with def file export. Why > ca't I use a true IDE like the ones others had in > 90s or even 80s? > Yeah, tell me it's coming. I have to see it. > > 4. Remedy developer plus. I was able to get this to > work with Rem admin > 6.0.1 only. But loading objects (only Incidet > Management) didn't finish in 2 > hours (I got 2 GB on my client pc), so I killed it. > Is this my unlucky day, > so I should't buy NY lottery today or is it like > this for you guys too? > > 5. I dearly miss that simple and sweet free command > line utility...what was > it called...arexport I think that gave you object > details in readable > format. I can't even remember it's name. I told you > this was a very old > friend. I wish it were still around. Rest in peace, > my friend. Your life > was a worthy one. > > Do you guys know of any other book, white paper from > BMC. With actual object > names, their definitions? Any luck with Master AR > Suite or Rem Dev Plus? > > If anybody wants to tell me about their superior > product xyz that is THE > BEST out there and would allow such analysis, that I > should have already > paid for sparing me this long rant...please keep it > short, and mention the > price. A trial version? > > ITSM has turned into a monstrous beast never before > sighted in this part of > the world. Do we have enough ropes and shackles to > tame this beast? Or is it > going the natural way of the marvelous dinosaurs, > too hefty for their own > good? Hope not. > > -Rabi Tripathi > NYC > > > > ____________________________________________________________________________ > ________ > Pinpoint customers who are looking for what you > sell. > http://searchmarketing.yahoo.com/ > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org ARSlist:"Where the > Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org ARSlist:"Where the Answers Are" > ____________________________________________________________________________________ Got a little couch potato? Check out fun summer activities for kids. http://search.yahoo.com/search?fr=oni_on_mail&p=summer+activities+for+kids&cs=bz _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
